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Frequently asked questions about the discontinuation of report credits
Why are we removing Report Credits?
We have improved the flexibility in our Subscription Plans by adding a Starter Tier and introducing Annual Subscriptions to lower the cost of each report. Our intent is to encourage repeated testing of patients, which our customers have been asking for.
What are my options instead of Report Credits?
You will now be able to choose between our four Subscription tiers, as well as choosing between Annual and Monthly subscriptions for each tier.
How much is the price increasing?
The price per report will actually be dropping for each subscription, compared to the Report Credits plan. For example, in our Monthly Starter plan, the price per test comes out to $20/report if each test is used, rather than the $30/Report on the Report Credits plan.
What happens if I already have a subscription?
Customers with an existing subscription will have their subscription continue as-is, until they cancel their subscription or move to one of our new subscriptions.
If I purchase a subscription, will I be locked into it under this new model?
Subscriptions can be cancelled at any time. Cancelling a subscription will prevent auto-renewal of the subscription, but service will continue until you reach your subscription study limit or your subscription expires.
Do the tests on the Annual subscriptions need to be used at a certain rate?
The Annual subscriptions are extensions of the Monthly subscriptions, where you pay for 10 monthly subscriptions in advance to get 12x the monthly report volume (Starter plan excluded). The tests provided by an Annual subscription can be used at any point during the subscription. If you want to front- or back-load your testing rate, or have months with significantly more tests than others, the Annual subscriptions might be a good way to balance out your overall costs.
What happens if I go beyond the number of tests in my subscription?
If you use all the reports included in your subscription’s report limit before the end of the subscription period (month or year), you will have the option to renew or upgrade your subscription. This renewal or upgrade will go into effect immediately, and will replace your previous subscription that you had fully utilized.
What will happen to my account if I do not sign up for a subscription?
You will be able to continue using Report Credits with no change, but you will not be able to purchase more Credits after 1 March 2022. Once your account is out of Credits, no studies will be processed unless you sign up for a subscription. We will honor the use of Report Credits until the end of 2022.
Will I continue to get tests or credits when I purchase a Ring?
Ring purchases will no longer include Report Credits.