Frequently Asked Questions

How can I test patients multiple times?

A patient should only be added/created in the system once. After adding the patient to the system, they will be assigned an automatically generated Patient Id.

The patient will use this Patient Id and their date of birth to sign into the SleepImage Mobile App every time they do a sleep study.

The SleepImage Rings should be charged after each use.

Why can't I see a patient in the patient list?

Either the Patient profile hasn’t been created, or the Admin hasn’t Assigned you to the Patient.

If the patient was shared by a different SleepImage System user (using the patient share feature), they may have revoked the share. If this is the case, please contact the person who added the patient to the system (Patient Owner).

Why can’t I see the Patient’s Studies?

You may be seeking access to the Patient’s historical data that was uploaded more than 60 days prior. You can gain access to that data by applying a Report Credit which will allow access for 60 days, or have the patient record another sleep study and generate a report.

Alternatively, customers on a subscription receive unlimited access to all historical data while they have an active subscription.

Why can I only see one Pending study?

If you are on a pay-per-report plan using Report Credits, you must accept the first study before additional studies are processed.

After Accepting/Rejecting the first one the next study in the queue will become available in approximately 5 minutes.

Can I use one mobile device with multiple patients?

Yes. Just make sure to sign out the previous patient before the next patient starts a recording.

Before another patient uses the mobile device, go to the Settings page (gear icon) in the SleepImage Mobile App and click Sign Out. Then sign in the next patient using their unique Patient Id and date of birth.

How do I interpret my patient's studies?

Please review our most comprehensive tool for learning about the science behind SleepImage, the Introduction to SleepImage document and look at the Learn More tab on our website.

What are the benefits of the monthly subscription data Plans?
  1. All sleep studies are uploaded and automatically processed to generate a report. There will be no “Pending” studies in your Account causing less effort to get locate and interpret the latest study for each patient.

  2. All sleep studies for all patients are visible while the Account subscription is active (paid).

How are report credits utilized?
  1. One Credit is required to process each uploaded sleep studies to generate a report for your patient. Patient access remains open for 60 days once credit is applied.

  2. Accessing historical sleep studies outside the Upload process. If you do not have any studies to upload, but want to access the patient’s historical data, 1 Credit can be applied to open patient access for 60 days.